Crystal Clear Management Group (CCM) has worked closely with many high-end luxury and retail brands throughout Asia, Europe, Middle East and America’s and their respective operations and project teams for over 10 + years now and counting.
We have been listening and learning from our clients about their various, specialized needs for maintenance in the retail sector. In response to our clients’ needs, we have developed our CCM System to streamline the facilities/maintenance reporting process for all our clients.
There are hundreds of benefits for using our CCM System and our company. Please note a few areas below that only skims the surface of the benefits of the CCM system that we have successful proven and done that others in the FM/Maintenance industry do not do for retail:
1. FM man-hours checking and managing the maintenance of stores: CCM maintains this so our clients do not have to. When a client wants to know what is going on with any of the specific stores, they can log into the specific FM tracking system for an individual store update or a company dashboard that shows everything being done and scheduled to be done.
2. Tender/Bid performing and price checking: CCM solicits our contractors and tenders on our client’s behalf for works that are needed in the stores. This can represent substantial savings as contractors compete for works. Our FM tracking system manages the status of the tenders and allows our clients to visually review the quotations without having to deal with the contractors personally.
3. Minimal store down time: CCM’s on-site team monitors critical systems to ensure that problems are caught early so the store can work at its best with no embarrassing moments for our clients. Our clients can always log into our FM Tracking system to view simple schedules of maintenance in-progress as well as upcoming systems maintenance.
4. Store crisis management: If there is an issue that could affect store operation or hours, by pushing the urgent icon in our FM tracking system, the system will notify CCM and the perspective contractors directly. This ensures that maintenance personnel can respond in one hour or less. Once notified, CCM will mitigate the problem and ensure that the issue is resolved quickly and the store can return to business promptly.
5. Budget Management: CCM has developed a budget management system that shows in real time what has been spent in the individual stores per month and year and also monitors historic budgets. After using this system for one year, CCM has the ability to provide money-saving information, assist clients in accurate maintenance budgeting, and recommend budget adjustments to materials and maintenance timing.
6. Architectural and Material Integrity: With our FM tracking system, CCM is able to track all the items that fail and the duration that items last. This allows CCM to provide our clients with accurate information regarding the predicted integrity of installed materials. This information also allows the client to budget for anticipated failure and helps CCM develop solutions to prolong material life and/or propose an alternate material with greater anticipated longevity for the individual application.